Terms and Conditions

Last updated: 24 June 2026

Please read these terms and conditions carefully before using drafted-lab.com, operated by Drafted Lab SRL (hereinafter "Drafted Lab", "we" or "the operator").

1. Operator identification

Drafted Lab SRL
Bucharest, Romania
CUI: (registration in progress)
Email: office@drafted-lab.com

2. Subject matter

Drafted Lab offers 3D-printed products (PETG, ASA, PLA) and custom printing/painting services. By placing an order on the site, the customer expressly accepts these terms and conditions.

3. Prices and VAT

All prices displayed on the site include 21% VAT in accordance with applicable Romanian tax law. The tax invoice issued will detail the taxable base and the VAT amount applied.

4. Order processing

• Orders are confirmed by email within 24 business hours.
• "In stock" products are dispatched within 2-5 business days.
• "Made-to-order" products have a production time of 7-14 business days, explicitly stated on the product page.
• Drafted Lab reserves the right to refuse an order if stock is exhausted or fulfilment is impossible, with a full refund of any amounts paid.

5. Payment

We accept payment by bank card (Stripe) and other methods available at checkout. Payment is collected in full at the time of ordering. Drafted Lab does not store your card details.

6. Delivery

We deliver within Romania via courier partners. Delivery costs are displayed in the cart before checkout. Delivery timeframes are estimates and may vary depending on courier availability.

7. Right of withdrawal (returns)

Under GEO 34/2014 on consumer rights, you have the right to withdraw from the contract within 14 calendar days of receiving the product, without giving any reason.

Exceptions: Products made to order or personalised to customer specifications cannot be returned, pursuant to Art. 16(c) of GEO 34/2014.

To exercise your right of withdrawal, contact us at office@drafted-lab.com or use the "Returns" section in your account. Refunds are issued within 14 days of receiving the returned product in its original condition.

Reimbursement: we refund the value of the returned products and the standard initial delivery cost (outbound shipping), per Art. 13(2) of GEO 34/2014, within 14 days. The direct cost of returning the product (return shipping to us, approximately 20 RON) is borne by the customer, per Art. 13(3). Exception: if the product is non-conforming, defective or wrongly delivered, the return is free and fully borne by us.

8. Warranty and conformity

Products carry a statutory conformity warranty of 2 years from delivery, pursuant to Law no. 449/2003 (republished). In the event of a conformity defect, the customer may request repair, replacement, price reduction or contract rescission.

9. Intellectual property

All designs, photographs, texts and materials on the site are the exclusive property of Drafted Lab and are protected by copyright law. Reproduction without written consent from Drafted Lab is prohibited.

10. Limitation of liability

Drafted Lab is not liable for: (a) indirect or consequential damages; (b) improper use of products; (c) delays caused by third-party carriers or force majeure events. Drafted Lab's maximum liability to a customer is limited to the value of the relevant order.

11. Dispute resolution

Any dispute will be resolved, in the first instance, amicably. If this is not possible, the dispute will be submitted to the jurisdiction of competent Romanian courts. Consumers may also use the EU ODR (Online Dispute Resolution) platform.

12. Governing law

These terms are governed by Romanian law, including GEO 34/2014, Law no. 449/2003, the Civil Code and GDPR regulations.

13. Changes to the terms

Drafted Lab reserves the right to modify these terms at any time. Changes will be published on this page with the updated date. Continued use of the site after changes are published constitutes acceptance of the new terms.