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Last updated: 12 September 2026
Please read these terms and conditions carefully before using drafted-lab.com, operated by Drafted Lab SRL (hereinafter "Drafted Lab", "we" or "the trader"). Placing an order means you accept them.
Published under Art. 5 of Law no. 365/2002 on electronic commerce and Art. 6 of GEO 34/2014:
Drafted Lab SRL
Tax ID (CUI): 55189641
Trade register no.: J2026043976003
Not registered for VAT (Art. 310 of the Romanian Fiscal Code)
Registered office: Strada Drumul Gura Gârliței nr. 26, sc. C, et. 4, ap. 406, Sector 3, București, Romania
Email: office@drafted-lab.com
Website: drafted-lab.com
Consumer protection authority: ANPC. Alternative dispute resolution: ANPC - SAL. The European ODR (SOL) platform was discontinued on 20 July 2025 by Regulation (EU) 2024/3228, so there is no longer a working ODR link.
Drafted Lab sells 3D-printed objects (PETG, ASA, PLA Matte and other technical filaments), some hand-finished or hand-painted, curated sets (bundles), digital gift cards, and custom design/printing services. Custom work starts as a quote request on the Custom page and becomes a contract only once you accept our firm quote in writing.
Drafted Lab SRL is not registered for VAT (small-business special regime, Art. 310 of the Fiscal Code). Displayed prices are final, in RON, and do not include VAT. Invoices are issued without VAT.
The contractual price is the total shown before you submit the order and accepted by you. We do not increase it afterwards without your agreement. If there is an obvious material error, we notify you and propose correction or cancellation with reimbursement; we do not impose a new price unilaterally. Statutory rights remain applicable.
For price-reduction announcements, the prior price is determined under Government Decision 947/2000: normally the lowest price applied during the 30 days before the reduction, subject to statutory exceptions. For bundles, comparison with the sum of separately purchased items is an offer comparison, not the bundle’s historical price.
An account is not required. You can order as a guest, with only your contact and delivery details. An account is needed only for identity-bound features: order history, online returns, Atelier Club points, gift-card store credit and reviews.
The contract is formed when we register your order and you receive our email confirmation. If stock shortages, specific indications of fraud or an impossibility of performance arise, we contact you to clarify and reach a lawful solution. We do not substitute products or change agreed terms without consent. Any cancellation respects statutory rights and reimbursement obligations.
Stock is reserved when the order is placed. A card order left unpaid for 24 hours is cancelled automatically, the stock is released, and any points or store credit used are returned to your account.
The payment methods available at checkout are:
We do not accept bank transfer for shop orders.
Cash-on-delivery conditions, applied automatically at checkout:
On request, at checkout, we issue the invoice to a legal entity (company name and tax ID).
We deliver within Romania only, through our courier partner. Methods and rates are:
Free-shipping thresholds are measured on product value before discounts are applied. The exact delivery cost is shown in the cart and at checkout, before payment, and is computed by the server for the method you choose.
In-stock products are dispatched within 2–5 business days. Made-to-order goods follow the production time communicated before ordering, plus transit time. Delivery is without undue delay and within 30 days of the contract unless we expressly agree another period. We notify you of delays; rights under Art. 18 of GEO 34/2014 remain available. Risk of loss or damage passes when you physically receive the goods, except for a carrier independently commissioned by you as provided by law. Photos of damaged packaging help investigation, but missing photos or a missing courier report do not remove statutory rights.
The rules below are enforced by the server, exactly as shown in your cart:
Atelier Club is our free loyalty programme, available to customers with an account.
Under GEO 34/2014 on consumer rights, you may withdraw from the contract within 14 calendar days, without giving a reason and without penalty. The period runs from the day you take physical possession of the goods (or of the last item, where an order is delivered in several parts).
Personalised goods: the exception in Art. 16(c) of GEO 34/2014 applies only to goods made to individual specifications or clearly personalised, such as a requested name or special dimensions. Manufacturing after an order and choosing a standard catalogue colour or variant do not, by themselves, remove withdrawal rights. Personalisation and the exception are disclosed before ordering. Statutory conformity rights apply to personalised goods too.
How to exercise it: send us an unequivocal statement before the 14 days expire, using the withdrawal form (permanently available, no account needed), the "Returns" section of your account, the model form in section 11, or an email to office@drafted-lab.com. The goods must be sent back without undue delay and within 14 days of telling us.
Reimbursement: we repay the amounts due, including initial standard delivery, without undue delay and within 14 days of your withdrawal notice. Unless we offered to collect the goods, we may withhold repayment until receipt of the goods or evidence of dispatch, whichever is earlier. We do not repay the extra cost of an expressly chosen delivery option more expensive than the cheapest available standard delivery. We use the original payment method unless you expressly agree another method without fees. For partial returns, our policy also refunds initial delivery proportionally.
Return transport: under Art. 14(2) of GEO 34/2014, you bear only the direct return cost for a no-reason withdrawal. Our arranged return transport costs 25 RON, deducted from reimbursement with disclosure to you. If you send the goods yourself, you pay your carrier and we do not add another return fee. Contact us for dispatch details; do not send cash-on-delivery parcels without our agreement. We bear necessary remedy costs for defects, non-conformity, transit damage or incorrect goods.
Cash-on-delivery collection fee: we reimburse this fee on full withdrawal, and proportionally on partial returns. We do not charge withdrawal penalties or restocking fees.
You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Photos help us assess defects or incorrect goods. If you cannot provide photos, email us for an alternative assessment. Statutory rights do not depend on photos, original packaging or prior approval of withdrawal. Please protect the goods adequately in transit; any diminished value is assessed and substantiated individually, without automatic deductions.
Complete and return this form only if you wish to withdraw from the contract. Using it is not mandatory: any unequivocal statement has the same effect.
To Drafted Lab SRL, Strada Drumul Gura Gârliței nr. 26, sc. C, et. 4, ap. 406, Sector 3, București, Romania, email office@drafted-lab.com:
Products carry a statutory guarantee of conformity of 2 years from delivery, under GEO no. 140/2021 on the sale of goods and associated guarantees, which replaced Law no. 449/2003 for consumer contracts.
If goods are not in conformity, you are entitled, in this order:
The costs of repair or replacement, shipping included, are ours. During the first year from delivery, the non-conformity is presumed to have existed at delivery unless we prove otherwise. This statutory guarantee is neither affected nor replaced by any commercial guarantee.
The guarantee does not cover normal wear, damage caused by improper use, exposing a material to conditions it is not recommended for, or modifications you make to the product. The recommended material is stated on each product page.
Send claims to office@drafted-lab.com or start them from the "Returns" section of your account.
Repair or replacement is free and completed within a reasonable period of no more than 15 calendar days from notification, agreed in writing. Non-conformity identified within 30 days of delivery entitles you to replacement as provided by law. Price reduction or termination may be available directly where the seriousness of the defect or other statutory conditions justify it.
We publish reviews from verified buyers only. As required by Art. 7(6) of Law no. 363/2007, here is how we establish that:
All designs, photographs, texts and materials on the site are the exclusive property of Drafted Lab or are used with the rights holders' permission, and are protected by copyright law. Reproduction without our written consent is prohibited. Buying a physical product transfers no rights over the 3D file or the design.
Liability is determined by law, taking account of proven loss, causation and each party’s contribution. We are not responsible for damage caused exclusively by use contrary to clear and adequate instructions; this does not exclude liability for defects, insufficient instructions or product safety. We do not limit liability for intent, gross negligence, personal injury or other cases where the law prohibits limitations. Carrier delays do not remove our statutory delivery obligations. Force majeure has only its statutory effects, with customer notification and reasonable mitigation.
We invite you to seek an amicable resolution, without making this a prerequisite for contacting authorities or courts. Write to office@drafted-lab.com and we answer within 30 days at the latest.
If we cannot reach a solution, you may contact ANPC or use alternative dispute resolution through ANPC - SAL. Recourse to the competent Romanian courts also remains open.
These terms are governed by Romanian law, in particular GEO 34/2014 (consumer rights), GEO 140/2021 (sale of goods and associated guarantees), Law 365/2002 (electronic commerce), Law 363/2007 (unfair commercial practices), the Civil Code and Regulation (EU) 2016/679 (GDPR).
We may amend these terms. Changes are published on this page with the update date. Orders already placed remain governed by the version in force when they were placed.
Follow the intended use, material, dimensions and instructions on the product page. Print layers and small finish variations disclosed before purchase are process characteristics; they do not excuse functional defects or failure to meet promised specifications. Screen and batch differences can slightly affect colour appearance, but do not permit us to supply a different ordered colour.
Unless expressly described and documented for those purposes, decorative objects are not toys, medical devices, protective equipment or safety-critical parts. Do not assume a printed object is suitable for food contact, heat, flame, dishwashers or permanent outdoor exposure; check its instructions and ask us before use.
For custom work, the accepted quote sets the material, dimensions, reference files, tolerances, finish, included revisions, price, deposit and timing. Later changes require written agreement on price and timing. Starting services during the withdrawal period and any consequences for withdrawal require the express requests and disclosures required by law; general acceptance of these terms does not replace them.
You must have the necessary rights to submitted files, trademarks and images and permit us to use them only to assess and perform the order. We may refuse unlawful, infringing or unsafe work. We do not use your project in advertising without separate permission. Liability for infringements is determined by law, without automatic indemnities.
Provide accurate information, protect access credentials and notify us of suspected unauthorised use. We may proportionately restrict features for documented fraud, attacks or abuse, with a way to request clarification. Restrictions do not cancel legitimate complaints, paid orders or amounts legally owed.
Special consumer rights apply to individuals buying outside their professional activity. Business purchases follow the accepted offer and general law; the statutory consumer 14-day withdrawal right does not automatically apply. Accepting terms does not constitute marketing consent or replace a separate consent choice.